Before an order is placed, goodtrip® will be your point of contact (either by live chat or by email at hello@goodtrip.co.uk) for queries regarding any products or further information regarding any of our vendors. Once you have completed your purchase, you will be provided with the vendor’s contact information if this is requested. All communication relating to your order will need to be made directly through the vendor rather than goodtrip® once you have placed your order.
Returns
We are more than happy to refund your goods on the criteria below;
Money Back Guarantee - we will happily refund any purchase if you are not 100% satisfied. Please email us at hello@goodtrip.co.uk within 30 days of purchase and once the goods have been received by your vendor we will gladly refund you the value of your purchase.
If you simply wish to exchange, please email the vendor directly within 30 days of receipt of the goods.* Email us at hello@goodtrip.co.uk if you need any of our vendor's contact information and we'll be happy to help.
For any reason for return, the goods need to be complete and undamaged.
The details of how to complete your return will be given via email once you have contacted us.
If your item is faulty, in this instance we will be able to facilitate a free return for you regardless of your location.
So that we are able to assist you in the best way possible, please contact us first regarding any damaged or faulty items.
*We hope you can understand that unfortunately we're unable to offer exchanges or refunds across our custom collections and personalised gifts.
Delivery
Despatched from the UK and shipped worldwide. Free UK delivery is available for all products on goodtrip.co.uk.
Delivery times will vary depending on the vendor - this information is available on individual product pages.
Customers within the European Union may be subject to Tax, Duties, and Brokerage fees on delivery. Unfortunately we cannot reimburse shipping fees if you refuse or don't acknowledge delivery.
International custom and duty charges are defined by the receiving country. All international customs, taxes, and duties are calculated upon reception of goods at the country's custom agency. If you don't acknowledge your delivery or refuse it, we cannot refund shipping fees.
International custom, taxes, and duties are not included at checkout. These fees are at the discretion of the receiving country.
Reasons to shop at goodtrip.co.uk
We've hand selected travel gifts, clothes and accessories from brands with an eco-focus, who use production methods such as upcycling and using organic and recycled materials.
We donate 2% of every sale to our monthly dedicated charity. Details can be found on our Business For Good page.
We offer a money back guarantee as stated above. If you're not 100% happy with your order we will refund/exchange within 30 days of purchase.
